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๐Ÿ‡จ๐Ÿ‡ญ Fr. 69+ = Free Shipping | 60-day money-back guarantee

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Shipping & Refund Policy

Thank you for choosing MUCA! Here's everything you need to know about our shipping and refund policies:

Shipping Information:

We strive to get your MUCA Premium Mushroom Blend to you swiftly, ensuring you can start enjoying its benefits as soon as possible. Here are the details:

  • Shipping Destination: Currently, we only ship to Switzerland.

  • Order Processing Time: We are committed to processing and dispatching your order within 1-2 business days from our primary warehouse in Switzerland. Please note that we do not process orders on weekends or holidays, and occasional delays may occur during peak periods.

  • Average Shipping Time: Our average shipping time within Switzerland is 1-3 days.

  • Free Shipping: Enjoy free shipping on orders above CHF 69.

Refund Policy:

Your satisfaction with MUCA is our top priority, and we stand behind our product with our Happiness Guarantee:

  • First-Order Refund Policy: If, for any reason, you are not completely satisfied with your first order, please reach out to us at muca@muca.ch within 60 days of receiving your purchase.

  • Subscription Shipment Note: Please be aware that subscription shipments after your first order are not eligible for return, refund, or cancellation after they have been charged.

  • Bulk Orders and Special Items: Bulk orders, non-MUCA Premium Mushroom Blend products (such as frothers, mugs, etc.), or orders exceeding CHF 70 are ineligible for return. However, they are subject to additional review by our team.

  • Shipping Charges: Unfortunately, we cannot refund the original shipping charges, and return shipping is at the customerโ€™s expense.

  • Refund Request Timeframe: Refund requests received more than 60 days after the original order receipt will not be honored.

  • Abuse Suspicions: We reserve the right to refuse any refund/return if abuse is suspected.

International Shipping:

While we currently ship only within Switzerland, we are actively working on expanding our international shipping options. If you're outside our current shipping zone, please drop us an email at muca@muca.ch, and we'll explore possibilities to deliver our products to you.

If you have any questions or concerns about your order, feel free to contact our dedicated team at muca@muca.ch. We're here to make your MUCA experience delightful from start to finish!

Quality Assurance Guarantee

If our product doesn't meet your highest standards of freshness and quality upon arrival, we'll promptly address your concerns to ensure your satisfaction.

Free Shipping

Free Shipping for orders above CHF 69.- and subscription.

60-day money-back guarantee

At MUCA, your satisfaction is guaranteed. If you're not completely happy with your first order, contact us at muca@muca.com within 60 days.